PRIVACY POLICY


Effective Date: February 26, 2026

Magellan Capital Resources, Inc. (“Magellan,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard information when you visit www.LostHeirsFound.com (the “Site”), communicate with us, or participate in our SMS/MMS messaging program (the “Messaging Program”).

Magellan provides services focused on the discovery and recovery of inheritance and beneficiary proceeds for proper distribution to heirs and beneficiaries. Because inquiries in this industry may involve sensitive matters, we strive to use reasonable safeguards and limit the information we collect to what is necessary for legitimate business purposes.

 1.     SCOPE

This Privacy Policy applies to information collected through:

  • the Site;
  • our communications with you (including email, phone calls, and text messages); and
  • our Messaging Program (SMS/MMS), where you have opted in.

This Policy does not apply to third-party websites, services, or platforms that may be linked from the Site. Those third parties control their own privacy practices.

 2.    INFORMATION WE COLLECT

We may collect the following categories of information:

a.   Information You Provide to Us

·         Identifiers and contact details (e.g., name, email address, phone number, mailing address).
Inquiry and relationship information (e.g., messages, questions, and information you provide about your connection to an estate, beneficiary matter, or related inquiry).

·         Documents you choose to provide (e.g., supporting materials relevant to your inquiry, subject to what you voluntarily submit).

·         Client administration information if you engage our services (e.g., information necessary to administer an Engagement Agreement and related service delivery). 

b.   Communications Data

We may maintain records of communications with you, including email threads, call logs, and text message communications, including timestamps and message content, as permitted by law and consistent with our business needs. 

c.    Technical and Usage Information (Automatic Collection)

When you access the Site, we may automatically collect:

  • IP address;
  • device identifiers;
  • browser type and settings;
  • operating system;
  • referring/exit pages;
  • pages viewed, links clicked, and time spent on pages; and
  • approximate location derived from IP address. 

d.   Cookies and Similar Technologies

We may use cookies and similar technologies (e.g., pixels, tags, local storage) to operate the Site, remember preferences, understand usage, and improve performance.

e.   SMS/MMS Messaging Information (If You Opt In)

If you opt in to our Messaging Program, we may collect and maintain:

  • your mobile phone number and, if provided, your name/contact details;
  • consent records (date/time/method and consent language where available);
  • interaction data (e.g., responses, STOP/HELP requests); and
  • delivery or routing information made available by messaging vendors or carrier networks. 

f.    Information From Other Sources (Limited)

In some cases, we may receive information about you from third parties in connection with your inquiry or service engagement (e.g., if a representative contacts us on your behalf, or if you direct someone to provide information to us). Where applicable, we will handle such information consistent with this Policy and applicable law.

 3.    HOW WE USE INFORMATION

We use information for legitimate business purposes, including to:

  • respond to inquiries and communicate with you;
  • provide, administer, and support our services (including operating under an Engagement Agreement, where applicable);
  • verify contact details and manage communications;
  • operate, maintain, secure, and improve the Site and our internal systems;
  • perform analytics and understand usage trends;
  • prevent fraud, misuse, unauthorized access, and other security incidents;
  • comply with legal obligations and respond to lawful requests;
  • enforce our Terms and protect our rights and the rights of others;
  • maintain consent and opt-out records for messaging compliance; and
  • send service-related communications (including SMS/MMS if you have opted in).

No mobile opt-in information will be used or shared for third-party marketing.

4.    Legal Basis for Processing

Where applicable (including for individuals located outside the United States), we process information based on one or more of the following:

  • Consent (e.g., SMS/MMS opt-in, certain cookie preferences);
  • Contract (e.g., to take steps at your request, or to perform an Engagement Agreement);
  • Legitimate interests (e.g., operating and securing the Site, preventing fraud, improving services, responding to inquiries); and
  • Legal obligation (e.g., recordkeeping, compliance with lawful requests, and regulatory requirements).

 5.    HOW WE SHARE INFORMATION

We may share information in the following circumstances:

a.    Service Providers

We may share information with vendors and service providers that support our operations (e.g., website hosting, analytics, communications platforms, and messaging providers such as RingCentral). These providers are permitted to use information only as necessary to provide services to us and are subject to appropriate confidentiality and security obligations.

b.    Legal and Compliance Disclosures

We may disclose information to comply with law, regulation, legal process, or governmental request; to enforce our agreements; and to protect the rights, property, and safety of Magellan, our users, or others.

c.     Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, information may be disclosed as part of that transaction, subject to appropriate confidentiality protections.

d.    No Sale of Personal Information

We do not sell personal information. We do not sell or share mobile opt-in information for third-party marketing purposes.

6.    DATA RETENTION

We retain information for as long as reasonably necessary to fulfill the purposes described in this Policy, including to provide services, comply with legal obligations, resolve disputes, enforce agreements, and maintain appropriate business records.

For messaging compliance, we may retain consent records, opt-out records, and suppression lists (phone numbers that opted out) as necessary to demonstrate compliance and to prevent unwanted future messaging.

7.    SECURITY PRACTICES

We implement administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or destruction. However, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

8.    YOUR CHOICES AND RIGHTS

Depending on your state of residence and applicable law, you may have rights regarding your personal information, such as the right to request:

  • access to certain information we maintain about you;
  • correction of inaccurate information;
  • deletion of certain information (subject to legal and operational exceptions); and/or
  • information about our data practices.

To submit a request, contact us using Section 13. We may need to verify your identity before processing certain requests. We will not discriminate against you for exercising applicable privacy rights.

9.    COOKIES AND TRACKING TECHNOLOGIES

We may use cookies and similar technologies to:

  • enable core Site functionality;
  • remember preferences;
  • help measure Site performance; and
  • understand how visitors interact with the Site.

Your Controls. You can control cookies through your browser settings and may be able to clear or block certain cookies. If you block cookies, some Site features may not function properly.

Do Not Track. Some browsers transmit “Do Not Track” signals. Because there is no universally accepted standard for responding to such signals, the Site may not respond to Do Not Track settings.

10.  CHILDREN’S PRIVACY (COPPA)

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.

11.   INTERNATIONAL USERS

Magellan is based in the United States. If you access the Site from outside the U.S., you understand that information may be transferred to, stored, and processed in the United States and other jurisdictions where our service providers operate. These jurisdictions may have different data protection laws than your home jurisdiction.

12.  SMS, MMS, AND MESSAGING POLICY

This section applies to the Messaging Program and is intended to support compliance with U.S. telecommunications requirements (including the TCPA) and messaging ecosystem expectations.

a.   Opt-In Requirement

You will receive SMS/MMS messages only if you provide prior express consent (and where required, prior express written consent). Consent may be obtained via online forms, written authorization, or verbal consent during documented interactions. We may send an opt-in confirmation message.

b.   Program Description

Messages are used for business communications related to inheritance and beneficiary recovery services, including responding to inquiries, scheduling, intake follow-ups, identity verification requests, status updates, document requests, service reminders, and other customer care or transactional communications. Messages may include text, images, and/or links.

c.    Message Frequency

Message frequency may vary based on your interactions and the status of communications. Message and data rates may apply depending on your wireless plan and carrier.

d.   STOP and HELP (Opt-Out / Support)

  • Opt-Out: Reply STOP to any message to opt out. We will honor opt-out requests promptly and send a confirmation message. After opting out, you will no longer receive messages from the Messaging Program at that number, except where required by law or permitted for compliance confirmations.
  • Help: Reply HELP for assistance, or contact us at 800.606.8930 or BG@LostHeirsFound.com.

e.   Consent Not Required for Services

Consent to receive SMS/MMS messages is not required as a condition of purchasing or receiving services. Alternative communication methods are available.

f.    TCPA Compliance Statement

We intend that our Messaging Program complies with applicable U.S. telecommunications laws and regulations, including the Telephone Consumer Protection Act (TCPA), including requirements relating to consent, identification, and opt-out mechanisms.

g.   Messaging Data Sharing Restrictions

No mobile opt-in information, phone numbers, or text message consent will be shared with third parties or affiliates for their marketing purposes. We may share limited data with service providers (including messaging platform providers) solely to facilitate message delivery and compliance, subject to contractual confidentiality and restricted-use obligations.

h.   Records of Consent and Opt-Out

We maintain records of messaging consent and opt-out requests (e.g., date/time/method and content of opt-in; STOP requests) for compliance purposes. We may retain phone numbers on a suppression list to ensure you are not contacted after opting out.

i.     Carrier Liability Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

j.     RingCentral Messaging Compliance Disclosures

We use RingCentral and related carrier networks to deliver SMS/MMS messages. We publish this Privacy Policy and our Terms in support of industry messaging compliance expectations and platform requirements. RingCentral and mobile carriers maintain independent policies and technical requirements, and we do not make legal guarantees on their behalf regarding deliverability, approvals, filtering, or uninterrupted service.

13.  CONTACT US

If you have questions about this Privacy Policy or wish to submit a privacy request, contact:

Magellan Capital Resources, Inc.
4600 Touchton Avenue, Suite 1150, Jacksonville, Florida 32246
Toll-Free: 800.606.8930
Email: BG@LostHeirsFound.com

14.  UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date. Your continued use of the Site after the Effective Date constitutes acceptance of the updated Policy.

 

Copyright Magellan Capital Resources, Inc. 2010-2026

All Rights Reserved